Shipping policy

Shipping Policy

 

Welcome to Mystical Moon Leeds! We are committed to ensuring your order arrives safely and promptly. Please review our shipping policy below.

Processing Time

• Orders are processed within 2-4 business days (excluding weekends and holidays).

• During busy periods, processing times may be slightly extended.

Shipping Rates & Delivery Times

We offer the following shipping options within the UK:

• Standard Shipping (3-5 business days) – £3.45

We do not ship internationally 

 

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (if applicable). Please allow up to 24 hours for tracking updates.

Lost or Delayed Shipments

If your order is delayed or missing, please contact us at mysticalmoonleeds@outlook.com

We will do our best to assist you, but we are not responsible for delays caused by couriers.

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order. If an incorrect address is provided, we cannot guarantee replacements or refunds.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

Questions?

If you have any questions about our shipping policy, feel free to reach out at mysticalmoonleeds@outlook.com

Thank you for shopping with Mystical Moon Leeds! ✨